PHOX GAMER COFFEE

RETURN & REFUND POLICY

Last Updated: September 2, 2026

At PHOX Gamer Coffee, we want you to receive the correct products in good condition. Because we sell both fresh-roasted consumables and made-to-order merchandise, return eligibility depends on the product and reason for the request.

Coffee, Tea & Consumables

For freshness, health, and safety reasons, coffee, tea, and other consumable products are generally final sale and cannot be returned or exchanged due to personal taste, change of mind, or buyer's remorse.

If your order arrives damaged, defective, incorrect, or materially compromised during shipping, contact PHOX promptly. After reviewing the issue, we may provide a replacement, refund, or other appropriate remedy.

Apparel, Mugs & PHOX Gear

Many PHOX shirts, hoodies, hats, mugs, and other merchandise products are made to order specifically for you.

Because of this, we generally cannot accept returns or exchanges for buyer's remorse or customer-selected errors, including ordering the wrong size, color, style, or product variation.

Please review product descriptions, sizing information, colors, and selections carefully before completing your order.

Damaged, Defective or Incorrect Merchandise

If PHOX merchandise arrives damaged, defective, misprinted, or incorrect due to a production or fulfillment error, please contact us within 30 days of delivery.

Include your order number, a description of the problem, and clear photographs showing the issue.

Once the claim is reviewed and approved, PHOX may provide a replacement, reprint, refund, or other appropriate remedy.

Order Changes & Cancellations

Contact PHOX as quickly as possible if you need to change or cancel an order.

Because coffee may enter roasting and merchandise may enter production shortly after purchase, changes and cancellations cannot be guaranteed once fulfillment has begun.

Returns

Please do not return or mail any product without contacting PHOX first.

Our products may be produced and shipped from different fulfillment locations, so the address appearing on your package may not be the correct return address.

If a physical return is required, PHOX will provide the appropriate instructions.

Shipping & Address Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order must be reshipped because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

For packages that are lost, delayed, or marked delivered but cannot be located, please contact PHOX so we can review the tracking and circumstances in accordance with our Shipping & Fulfillment Policy.

Refunds

Approved refunds will generally be issued to the original payment method. Your bank or payment provider may require additional time to post the refund after PHOX processes it.

Original shipping charges may be non-refundable when an order was correctly fulfilled and delivered, except where otherwise required by law or when PHOX determines that a refund is appropriate.

Your Consumer Rights

Nothing in this policy is intended to waive or restrict any consumer protection, refund, warranty, or other right that cannot legally be waived.

Where applicable law provides greater rights than this policy, those legal rights will apply.

Contact PHOX

For return, refund, damaged-product, or order issues, contact:

PHOX Gamer Coffee
Website: phoxgamercoffee.com
Email: denmaster@phoxgamercoffee.com

Please include your order number and photos when applicable to help us resolve your request quickly.

PHOX GAMER COFFEE
Fuel the Game. Own the Grind.